Late Payment Policy

It is the responsibility of all University of New Haven students to pay their tuition and fee bill by the published due date. All past due balances may result in the following:

• Late payment fee(s)
• Assessment of a financial hold
  • Restricted access to viewing grades, transcript requests, and receiving your diploma
  • Ineligibility for current and future registration
• May be forwarded to the University’s internal collections department and/or a third-party external collection agency

If your balance is not paid in full by the University’s established due date, a late payment fee equal to 1% of your outstanding balance will be assessed to your student account. Late fees will continue to accrue on your account each month an outstanding balance due remains.

Please Note: Balances resulting from incomplete financial aid requirements and missing sponsorship paperwork are also considered to be delinquent and subject to the assessment of a late fee.

Late payment information for students enrolled in the University’s monthly installment plan can be found here.

A hold will be placed on any student account that is not in good financial standing with the University. Holds will prevent students from accessing certain university services such as registering for classes, requesting transcripts, viewing grades and receiving a diploma.

Collections Policy

Once a student with a delinquent account balance is no longer enrolled in a current or future term, the procedures below are followed in an attempt to collect the outstanding debt owed to the University.

• Internal Collections

  Inactive students (i.e. not registered for a current/future term) whose balances are delinquent following the conclusion of a semester are first transferred to our Internal Collection Department. Using the most recent contact information on file with the University, the Internal Collections Department will make attempts via phone, mail, and e-mail to counsel the student regarding their delinquent account balance. This is the last opportunity for students to establish a payment arrangement with the University directly before their account is forwarded to an external collection agency.

  Note: Students whose accounts are with internal collections will remain on financial hold until their entire balance with the University has been paid in full.

• External Collections

  In the event a student does not meet their payment obligations during the internal collections stage, the student’s account will be transferred to an external collection agency.

  • Once this occurs, the student is responsible for working solely with the external collection agency.
  • Payment arrangements must be made directly with the collection agency as payments will not be accepted by the University of New Haven.
  • The account will not be considered paid in full, until the external collection agency confirms that payments are settled, and all monies are received by the University of New Haven.
  • Please note, the agency only remits payments to the University once a month, in the beginning of each month.

  Students in External Collections may be responsible for paying collection fees and reasonable attorneys’ fees and court costs. In addition, collection agencies may report delinquent tuition accounts to one or more of the national credit bureaus.

  The University currently employs the following collections agencies:

  Caine & Weiner
  5805 Sepulveda Blvd. 4th Floor
  Sherman Oaks, CA 91411
  (818) 902-4255
  https://www.caine-weiner.com/contact-us/

  Collection Recovery Services
  29 Regency Plaza
  Glen Mills, PA 19342
  (800) 250-8206
  https://www.collectionrecoverysvcs.com/

  Key 2 Recovery
  201 N Brookwood Avenue
  Hamilton, OH 45013
  (877) 322-KEY2
  https://www.key2recovery.com/contact-us

• Prior Collections

  Once a student has paid their student account balance in full (during the internal and external collections phase), a “Prior Collections Hold” will be placed on the students account indefinitely. This hold prevents students from manually registering for courses without an agreed upon payment arrangement in place. Please note, a Prior Collections Hold does not restrict a student’s access to receive their diploma and/or transcripts.

  Click here to view the Guidelines for Students with a Prior Collections Hold

In collaboration with the Bursar’s Office, the Internal Collections Department is a resource which provides outreach and guidance to help students resolve their outstanding balances. We are committed to providing a proactive, respectful, and empathetic approach to assisting students and families while maintaining the integrity of the University’s Student Financial Responsibility Policy.

Questions? Contact Us.

Email: Collections@newhaven.edu
Phone: (203) 932-7219