Welcome to the Fall Semester!
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We hope everyone is having a great start to the fall semester. In this newsletter, you’ll find important information on refund processing, tips for a smooth add/drop period, details about our Financial Wellness Program, and more!
We are providing this information as a resource to assist University of New Haven students and families as they navigate processes related to billing, financial aid, and registration. If you have a question regarding any of the information included in this newsletter, please do not hesitate to contact us. We are here to help.
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Important Information and Updates
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The One Stop Student Financial and Registrar Services Office is an integrated customer service office representing the offices of the Bursar, Financial Aid, and the Registrar.
Questions We Can Help With:
Bursar’s Office: Tuition Billing, Payment Processing, Refunds
Financial Aid Office: FAFSA, Scholarships and Grants, Loan Options
Registrar’s Office: Registration, Transcripts, Degree Conferral
Need to meet with the One Stop? Our office is located in Bergami Hall next to Dunkin'. Students can make an appointment through Navigate here.
We’re here to help you have a great semester!
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As a reminder, the last day to add/drop courses for the Fall (Full Term) and Fall I (Accelerated Term) is Wednesday, September 3. Students wishing to drop a course after this date must complete a full course withdrawal. Tuition and other institutional charges for withdrawn courses will be refunded in accordance with the University’s refund policy.
Helpful Tips During Add/Drop:
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- If you have a financial hold, you are not allowed to register or make changes to your schedule. Please refer to your account in ePay to review your balance. Once your account is in good financial standing and the hold is removed, you may then update your schedule in SSB.
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- If you are receiving an error message when making changes to your schedule in SSB, and you must maintain a minimum number of credits, be sure you are dropping and adding the same number of credits in the same transaction.
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- If you need to add a course that exceeds the maximum number of credits for which you are allowed to register, please reach out to your academic advisor and have them email their permission to registrar@newhaven.edu.
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- If you wish to remain enrolled, be sure you add a class in the same transaction in which you drop the only class on your schedule.
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During the week of September 8th, anticipated financial aid will start to officially disburse to students account. Students will receive a notification email once their loan(s) have disbursed to their student account.
Minimize any delays in disbursing your funds by logging in to your My Financial Aid account to confirm all required documents are submitted and your awards are accepted.
Please do not hesitate to contact the Financial Aid Office if you need assistance.
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Refunds and Direct Deposit
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If your student account shows a credit balance, you may be eligible for a refund. Refund processing for the Fall 2025 semester will begin the week of September 8th, after the add/drop period ends and anticipated financial aid has officially disbursed. The type of credit on your account determines whether your refund is issued automatically or requires a request.
Student Refunds
If a student has a credit on their account due to excess federal financial aid (Federal Student Loans, Federal Pell Grant, etc), a refund will be processed automatically within 14 days of the funds being posted to a student’s account.
If the credit on a student’s account is due to non-federal financial aid (private loan, outside scholarship, overpayment, etc.), students can request a refund by completing the Refund Request Form found under the Refunds tab in ePay. If a student does not want excess funds refunded, the funds will be retained and applied to future charges.
Get your Refund Faster with Direct Deposit (highly recommended)
Students are strongly encouraged to enroll in direct deposit, so they receive their funds in a safe and timely manner. Click here to access the ePay Quick Guide which includes instructions on how to enroll. Please note, direct deposit for PLUS Loan refunds is currently not available.
Refunds Due to Federal Parent Plus Loan
Refunds due to excess Federal Parent Plus Loan funds will be processed automatically within 14 days of the funds being posted to a student’s account. A paper check will be mailed to the parent borrower’s address as listed on their PLUS Loan application. Refunds will be issued to the student only if the parent requests it on the PLUS application.
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Financial Wellness Focus: Master Your Money Moves with the Financial Wellness Program
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Are you familiar with the University's Financial Wellness program? Our program is designed to help students build confidence and skills in money management through engaging, practical, and student-focused events and resources.
Workshops: Join sessions like the Fall 2025 Cashparency Series, along with other workshops covering real-world financial topics. Keep an eye on Charger Connection for upcoming events throughout the semester.
Personalized support: Meet one-on-one with our Student Financial Wellness peer educators to explore topics such as goal setting, scholarship searches, and student loan management.
Free Financial Wellness tool: Access iGrad, the University’s free financial literacy platform, offering loan repayment calculators, banking and credit guidance, savings tips, job search resources, and much more.
Click here to explore all the tools and resources available through the Financial Wellness Program.
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Go to Class!
If a student does not attend a class for two weeks, the instructor has the right to withdraw them from the course at any point during the semester.
For students receiving federal financial aid, failing to attend and being withdrawn from a class can result in the cancellation of Title IV funds (federal loans/grants) as required by federal regulations.
Please refer to the University’s policies below for more information.
Attendance Regulations
Return of Title IV Funds
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- Labor Day (No Classes, University Closed)
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- Add/Drop Deadline (Full Fall and Fall I – Accelerated Term)
- Pass/Fail Grade Election Deadline (Full Fall and Fall I – Accelerated Term)
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- Disbursement of Anticipated Financial Aid
- Refund Processing Begins
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- Midterm Grades Due (Fall I – Accelerated Term)
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- Course Withdrawal Deadline (Fall I – Accelerated Term) Refund Policy
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Need to meet with the One Stop? Students can make an appointment through Navigate.
Reminder: If you are visiting the One Stop to meet with a staff member, please remember to bring a photo ID with you as we cannot assist you without verifying your identity.
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Contact Us For Assistance
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Questions about Tuition Billing, Payment Processing, Refunds
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Questions about Grants, Scholarships,
and Loans
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Questions about Registration, Academic Records, Diplomas
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ONE STOP STUDENT FINANCIAL AND REGISTRAR SERVICES OFFICE
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Bergami Hall
300 Boston Post Road
West Haven, CT 06516
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